International Trade Terms & Conditions for private

PAYMENT

We accept payment with Visa, MasterCard, Visa electron and Maestro and PayPal. We do not charge card fees on cards issued to private individuals. The amount will only be deducted when the item is shipped. Once your goods leave our store, your payment will be debited. If you have ordered multiple items and one of the goods is backordered, we will only deduct the payment for this item, once the item is shipped.

RESERVATION OF AMOUNTS

If you pay with an international payment card, the amount will be reserved immediately.

The money will be reserved on your card or account until:

1)  We charge the amount when we ship the item, or

2) Until the funds are released according to the agreement with your card issuer.

PRICES

The prices are listed in euros and include VAT. The final amount might change at checkout based on the VAT rate applicable in the delivery country.

DELIVERY

We only deliver to addresses in the following countries:

·       Austria

·       Belgium

·       Bulgaria

·       Croatia

·       Cyprus

·       Czech republic

·       Denmark

·       Latvia

·       Lithuania

·       Estonia

·       Finland

·       France

·       Greece

·       Hungary

·       Ireland

·       Italy

·       Luxembourg

·       Malta

·       Netherlands

·       Poland

·       Portugal

·       Spain

·       Romania

·       Slovakia

·       Slovenia

 

For orders to Germany and Sweden, please visit the respective country-specific websites to place your order:

www.nagadk.de

www.nagadk.se

SHIPPING AND DELIVERY TIME

After you confirm your order, you will automatically receive an order confirmation by e-mail. We'll process your order as soon as possible. All orders are packed and send within 3-5 working days. An order placed on a public holiday or during the weekend will be processed on the following working day. All customers paying by card are subject to validation checks, and NAGA A/S reserves the right to delay any order if we believe that additional safeguards are necessary. Once your package has been shipped, we will send you an email with a tracking link and a separate email containing your receipt.

Shipping rates

Shipping costs vary by country and will be calculated on the check-out page in the shop.  We primarily ship with GLS, but products that exceed their weight or size limits will generally be shipped with DHL.

Delivery Terms

Goods will be delivered to the delivery address specified in the order. Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged, you should refuse to receive the goods, or receive it with reservations. If you wish to complain about the product not meeting the expected standards or specifications (such as defects, damage, or discrepancies with the description), you are required to give notice to us. Contact our customer service at naga@naga.dk

RIGHT OF CANCELLATION AND RETURN

If you wish to cancel your purchase, you are entitled to do so, without justification, within 14 days. The cancellation period expires 14 days after the day on which you have physical possession of the goods. If you have ordered multiple items in one order and we cannot deliver the goods at the same time, the cancellation period starts from the time you have the last item in your physical possession.

You can cancel the order by notifying us. You can contact us by email or phone, where you simply provide your order number and inform us that you are cancelling your purchase:

E-mail: naga@naga.dk
Telephone: +45 7634 7500

The cancellation deadline is complied with if you send your notice that you want to cancel the purchase before the cancellation period has expired. You cannot cancel by simply refusing to accept the goods or by failing to retrieve them without, at the same time, informing us of your decision to cancel. The return shipping fee will be deducted from the amount you will receive in return.

If you want to cancel the purchase of a product, you are responsible for its return to our warehouse in full condition. You must send or return the item to:

NAGA A/S
Egeskovvej 3A
8700 Horsens
Denmark

We must receive the goods within 14 days after you have informed us that you wish to cancel your purchase. Goods cannot be returned as payment upon delivery or non-delivery. You will have to pay shipping and any other expenses associated with the return. When returning an item, you are responsible for ensuring that the goods are packaged properly, as you have the risk for the goods from the time of delivery until we have the goods returned. We recommend that you use Track and Trace so you can follow the package at all times, remember to save the shipping receipt.

Be aware that there may be a price difference depending on which carrier you choose to use. You can obtain an offer for the return of your goods by contacting a transport company.

We will reimburse the amount without undue delay once we have received the goods back. We will carry out the refund using the same means of payment as you used for the original transaction, less any shipping charges, but without fees, which result from the reimbursement.

You are only liable for any deterioration of the value of the goods due to other handling of the goods than is necessary to determine the nature of the goods, the characteristics and the manner in which they operate as would be done in a physical store.  If you have removed the tags, or treated the product in such a way that we cannot sell it again, or cannot sell it at full price again, please be aware that we will deduct the depreciation. If the item no longer has a commercial value, we will not refund the purchase amount. The lack of original packaging may constitute an impairment, so in order to be sure of receiving the money back, it is recommended that the goods be returned in their original packaging.

WARRANTY

Making a claim

If you purchase a product with a flaw, for example, a defect or manufacturing defect. You can claim defects in the item within 24 months from the time of delivery, however, you must always make the claim within "a reasonable amount of time" after you have discovered the defect. We recommend you make the claim as soon as possible, and within two months of discovering the issue.

If you discover an error or flaw, please send a picture and as detailed a description as possible regarding the problem to naga@naga.dk

Do not return goods without first contacting us. In many cases, it is not necessary to return the item as long as we receive a picture of the defect. Claims must be made in writing, since we cannot see the error through the phone. Please write in your e-mail if you want a replacement of the product or a reduction in price, if your claim is justified.

If you return the goods, which end up not being eligible for a claim, you must bear the shipping costs yourself.

Right to complain

In case you wish to complain about goods purchased from us, please contact our customer service. You can contact our customer service by telephone or e-mail.

Our contact information:
E-mail: naga@naga.dk
Telephone: +45 7634 7500 

If you do not agree with the processing of a claim, an appeal can be sent to:

Competition and Consumer Agency's Center for Complaint Solution 
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer resident in another EU country, you can enter your appeal in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you enter an appeal here, please send us a message at our email address: naga@naga.dk

LAW AND JURISDICTION

Purchases on the webshop are covered by Danish law and jurisdiction by the Copenhagen City Court. However, mandatory national legislation may be applied to delivery outside Denmark. Persons under the age of 18 cannot shop on this webshop without the consent of a guardian.

DISCLAIMER

NAGA A/S may change the content of this website at any time. NAGA A/S cannot be held liable for any damages arising as a result of the use of the site, or for that matter, a lack of access to the website.
We take precautions regarding price changes, key errors and sold-out items.
Force Majeure, we are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control.

NAGA’S PERSONAL DATA POLICY

We treat your personal data confidentially.
We only collect personal data in cases where this should be relevant to us, and we will only collect personal data if it is relevant to your activity at NAGA A/S. When collecting, processing and using your personal data, we always comply with all relevant legal provisions. We will only store your personal data as long as we are legally obliged to do so, or as long as it is relevant to the purpose for which the data was collected.

Information we collect

If you want to buy and receive a product from us, we need to collect certain personal data in order to complete the transaction.
We can obtain information such as name, email address, postal address, shipping address (if different from postal address), telephone number and payment information.
NAGA A/S collects and processes your personal data when you do the following:
Visit our website
Carry out a purchase of our products
Subscribe to our newsletter
Send us questions, complaints or other contact with our customer service.  

The data controller

The data controller for collecting, processing and using your personal information on naga.dk is NAGA A/S, Egeskovvej 3A, 8700 Horsens.

Basis of treatment and purpose

We collect your general contact information such as name, address and telephone number in order to deliver the product that you have purchased from us. We will collect your e-mail address in order to send you an order confirmation and a delivery confirmation.

When you pay for your product, we collect your name, card data and IP address. The information collected in connection with the payment transaction is used and stored only for payment settlement and fulfillment of the agreement.

If you have given us your consent during the registration process or on a sign-up form on our website, we will use your e-mail address to send out a newsletter. You can sign up for and unsubscribe from the newsletter at any time. All newsletters also contain a link to unsubscribe. If the processing of personal data is based on your consent, you have the right to revoke the consent at any time.

If you do not want to provide the personal data required to complete a purchase of a product, you will unfortunately not be able to purchase products on our website.

Your information (except your email address if you have consented to its processing for the purpose of receiving offers) will be deleted automatically 5 years after you have received your goods.

Other recipients of personal information

Google Analytics

NAGA A/S uses Google Analytics to generate statistics on the use of naga.dk. NAGA A/S cannot access your IP address, but it is used by our partner Google Analytics, which processes this to generate general statistics about users and the use of our website.

Google Analytics does not use the information for its own purposes. To learn more about Google's Privacy Policy, please refer to https://policies.google.com/privacy?hl=en

You can opt out of Google Analytics cookies here: https://support.google.com/analytics/answer/181881?hl=en

Use of cookies requires your consent. This is the query you encounter when you first visit the website. You can withdraw your consent at any time. In practical terms, this can be done by deleting your cookies. The next time you visit the website, you will be greeted with a new request to consent to the use of cookies. You will also receive a new request if there have been changes in purpose or in who puts cookies on the website.

Facebook

NAGA A/S uses Facebook Pixel on naga.dk to collect data for use in targeting and optimizing our Facebook ads. Facebook Pixel receives information about your device, the ads you see and the way you use naga.dk. Facebook Inc. uses personal information collected via Facebook Pixels to improve their advertising system. To find out more about the information Facebook collects, please refer to Facebook's Data Policy.

Trustpilot

If you place an order with Naga A/S, Naga A/S may share your name and email address with Trustpilot A/S. Naga A/S uses Trustpilot to conduct customer satisfaction surveys in order to improve Naga A/S products and services. Trustpilot only uses the personal data to collect customer satisfaction surveys via email after completed purchases on the website www.eu.naga.dk.

Transport

In connection with the delivery of goods that you have purchased from NAGA A/S, information about your name, address, e-mail, telephone number and order number and specific delivery requests will be passed on to the carrier who is responsible for the delivery of the goods.

Payment

Credit card information is encrypted and cannot be read by anyone, neither us or any third party. Payment is made via ePay (Bambora), where the following is stated; Card no., Expiration date, CVV / CVD - We point out that ePay (Bambora) is a data processor (payment gateway).

The information is stored in a secure PCI certified environment, which complies with international security standards (Payment Card Industry - Data Security Standard). When you use a payment card on naga.dk, only ePay (Bambora) - and not NAGA A/S - will have access to your information.

External collaborators

Relevant information can be transferred to external partners who process the information on our behalf. We use external partners for, among other things, technical operation of systems and improvements of naga.dk. This may be in connection with the distribution of newsletters as well as targeted marketing, including remarketing and for the assessment of our company.

Data processor agreements have been made with these companies and they trade under our instructions, and process data for which we are data responsible. The data processors do not use the information for any purpose other than fulfilling the agreement with us, and they are subject to confidentiality about this. We have entered into written data processor agreements with all data processors that process personal data on our behalf.

Data processors outside the EU.

Some of these data processors, e.g. Google and Facebook are established outside the EU. The necessary guarantees for the transfer of information to the United States are secured through the certification of the data processor under the EU-U.S. Privacy Shield, cf. EU Personal Data Regulation Art. 45.

A copy of Google's certification can be found here: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

A copy of Facebook's certification can be found here: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

Your rights

As the registered person, you have a number of rights, which we must ensure fulfillment at all times. You have the right to request us the following:

To access and correct / change your personal data

To have personal data deleted

In addition, you have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority.

If you no longer want us to process your personal data, or for us to limit the processing of your personal data, you can also send us a request to this effect to our e-mail address naga@naga.dk

Contact us

You are always welcome to contact NAGA´s customer service here:

Phone number

+45 7634 7500

Email

naga@naga.dk

 

Updated October 2024